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Effective as of 01 February 2026.

General Terms and Conditions of the Long-Term Vehicle Rental Agreement

Introductory Provisions

  • Certain words and expressions within the meaning of these General Terms and Conditions of the Long-Term Vehicle Rental Agreement (hereinafter: Terms) shall have the following meaning:
    • “Lessor” – the company ZUBAK GRUPA d.o.o., with its registered office in Velika Gorica, Zagrebačka 117, OIB: 39135989747, which under the commercial name and brand AUTO ZUBAK Lease performs vehicle rental activities (hereinafter: Lessor), e mail: KONTAKT-CENTAR@AUTOZUBAK.HR, Telephone: +38508005432.
    • “Lessee” – a natural or legal person who rents the vehicle or on whose behalf the vehicle is rented, i.e. who concludes the Rental Agreement with the Lessor and has taken over the rental object for use and has undertaken to pay the agreed rental fee and other charges defined by the Agreement, these Terms and the Lessor’s individual price lists.
    • “Driver or Driver 1.” – the person who takes over the vehicle from the Lessor.
    • “Driver 2, 3, etc.” – the person(s) listed in the Agreement who, in addition to the Driver, are authorized to operate the vehicle (hereinafter: Additional Driver(s)).
    • “Consumer” – a natural person rental user who concludes a rental agreement or acts on the market outside their trade, business, craft or professional activity.
    • “User” – the Lessee, the Driver and the Additional Driver(s), and at the same time persons who are jointly and severally liable to the Lessor for the fulfillment and compliance with all provisions of the Terms and the Rental Agreement, and hereinafter referred to collectively as the “User”, unless otherwise arising from the Agreement or the context.
    • “Unauthorized user/driver” — any person not listed in the Rental Agreement as an authorized vehicle user (except for a person for whom a legal entity provides information in accordance with Article 10.4 of these Terms as the vehicle user or driver), as well as a person who does not meet the prescribed conditions for operating the respective class and category of vehicle or whose authorization/driver’s license has been revoked, who has been prohibited from driving and sanctioned.
    • “Third party” — means any natural or legal person other than the Lessor and the User of the vehicle that is the subject of the rental (e.g. passengers in the vehicle, persons outside the vehicle, other road users, pedestrians, etc.).
    • “Start of rental” — means the date and time of taking over the vehicle for rental and signing the Vehicle Handover Record, i.e. the time when the User is obliged to take over the vehicle for rental.
    • “End of rental” — means the date and time of returning the vehicle to the Lessor, i.e. the time when the User is obliged to return the vehicle to the Lessor. There is no possibility of automatic (tacit) extension of the Agreement without the express written agreement of the parties.
    • “Pick-up and return location/drop off” — means the location/branch office of the Lessor where the User collects the vehicle at the start of the rental and returns the vehicle at the end of the rental, i.e. the place where the User is obliged to collect and return the vehicle.
    • “Vehicle”– means the vehicle specified in the Rental Agreement, which is provided as the rental object.
    • “Rental Agreement” — means the individual agreement signed upon taking over the vehicle for rental (hereinafter: Agreement).
    • “Rental fee” means the agreed monetary amount that the Lessee undertakes to pay to the Lessor at certain time intervals, representing compensation for the agreed use of the rental object and costs for certain services/fees included in the rental fee in accordance with the Lessor’s offer or agreed in the Agreement, and which may be increased by other individual services, fees and/or costs charged by the Lessor to the Lessee in accordance with the Agreement, these Terms and the Lessor’s individual price lists.
    • “Sanctioned Person” means a natural or legal person:
      • who is located in, or organized under the laws of, any country or territory subject to comprehensive Sanctions;
      • who is listed on any list of designated persons subject to Sanctions;
      • who is directly or indirectly owned or controlled, as defined by relevant Sanctions, by persons referred to under (I.) or (II.) of this point;
      • who is otherwise, or will become upon the expiration of any period of time, subject to Sanctions.
    • “Sanction” means any economic or financial sanctions, trade embargoes or similar measures adopted, administered or enforced by any of the following entities (or by any agency of any of the following entities):
      • the United Nations;
      • the United States of America;
      • the European Union or any current or future member thereof; and
      • the United Kingdom, any other relevant legal jurisdictions, to the extent permitted by the laws and regulations applicable to the performance of these Terms
    • “Restrictive Measures” mean economic, financial and other restrictive measures under the legislation of the European Union, the United Nations and the Republic of Croatia, including national restrictive measures adopted in accordance with the Act on Restrictive Measures.
  • These Terms contain all pre-contractual information with which the Consumer and any other User must be acquainted before concluding the Rental Agreement.
  • By reserving the rental of the Lessor’s vehicle or by concluding the Rental Agreement, the User confirms that they are familiar with these Terms and agrees to their application.
  • These Terms apply to each individual Rental Agreement signed by the User when taking over the vehicle at the Lessor’s branch office and supplement the provisions of the Rental Agreement. In the event of any inconsistency between the provisions of an individual Rental Agreement and these Terms, the provisions of these Terms shall prevail.
  • These Terms also apply to the use of the AUTO ZUBAK Lease online store available at https://www.lease.hr. Visitors may use the website free of charge, in accordance with these Terms. The content of the website is protected by copyright owned by or licensed to the Lessor. The Lessor also holds the copyright for editing, selecting and arranging the website content. The website contains trademarks, personal names and other similar intellectual property. All photographs, images and other materials appearing on the website are the property of the Lessor and may not be used without its prior written consent. Furthermore, the use of any material from this website in connection with the sale or offering for sale of products or services of any kind is prohibited. The defined permission and manner of use of the website may not be transferred, subcontracted or assigned, and any intended or attempted transfer, subcontracting or assignment shall be considered null and void. By using materials from the website, media users undertake to fully comply with the restrictions, conditions and requirements set forth herein. The Lessor provides no warranty or right of objection regarding the accuracy and completeness of any materials contained on its website and shall not be held liable for any consequences that may arise from a different interpretation of the materials on this website.

Subject Matter of the Agreement

  • A condition for concluding the Rental Agreement and using the vehicle is that the User:
    • is at least 18 (eighteen) years of age;
    • holds a valid driver’s license for the relevant vehicle category for at least 1 (one) year (i.e. 365 days from the date of issuance);
    • holds a valid identity card or passport;
    • has a valid credit or debit card accepted by the Lessor;
    • upon the Lessor’s request prior to concluding the Rental Agreement, makes available to the Lessor documents necessary for the reliable determination of the User’s legal status and financial standing and guarantees their accuracy;
    • by virtue of their citizenship, registered seat or habitual residence is subject to the supervision of Croatian national and supranational supervisory authorities and is subject to the application of Croatian and European regulations governing the prevention of money laundering, terrorist financing, tax obligations and other matters of financial and regulatory supervision. In this regard, the User is required to have permanent residence, domicile or conduct permanent business operations in the territory of the Republic of Croatia, or to maintain an economic presence enabling the jurisdiction of Croatian supervisory and judicial authorities. The connection requirement under this Article shall be deemed at least equally fulfilled if the User holds an account or other payment instrument (including, but not limited to, a transaction account or credit card) with a credit institution headquartered in the Republic of Croatia or another Member State of the European Union. A Rental Agreement with a User who does not meet the above conditions, or who cannot provide proof of actual business or residential status in the Republic of Croatia, may exceptionally be concluded with prior special approval of the Lessor, provided that identity verification and risk assessment determine that there is no increased risk within the meaning of anti-money laundering and counter-terrorist financing regulations;
    • is not a Sanctioned Person and/or is not subject to Restrictive Measures.
  • No later than at the time of vehicle collection, and as a condition for taking over the vehicle, the User must present to the Lessor the originals of valid documents (identity card, passport, driver’s license) proving compliance with the above requirements for operating the vehicle. The Lessor shall retain copies of the relevant documents for its own purposes.
  • If at any time the Lessor discovers that the User does not meet any of the conditions set out in paragraphs 1 and 2 of this Article, the Lessor is entitled to refuse to conclude the Rental Agreement and deliver the Vehicle, or, if the Rental Agreement has already been concluded, to declare extraordinary termination with immediate effect and refuse to deliver the Vehicle or request the immediate return of the Vehicle to the Lessor’s possession upon such termination.
  • The Driver who, on behalf of a legal entity Lessee, takes over the vehicle and signs the Rental Agreement guarantees that they are duly authorized to do so and guarantees, and is jointly and severally liable to the Lessor together with that legal entity, for compliance with and fulfillment of all obligations under the Agreement and these Terms.

Rental Conditions

  • A condition for concluding the Rental Agreement and using the vehicle is that the User:
    • is at least 18 (eighteen) years of age;
    • holds a valid driver’s license for the relevant vehicle category for at least 1 (one) year (i.e. 365 days from the date of issuance);
    • holds a valid identity card or passport;
    • has a valid credit or debit card accepted by the Lessor;
    • upon the Lessor’s request prior to concluding the Rental Agreement, makes available the documents necessary for the reliable determination of the User’s legal status and financial standing and guarantees their accuracy;
    • by virtue of their citizenship, registered seat or habitual residence is subject to the supervision of Croatian national and supranational supervisory authorities and is subject to Croatian and European regulations governing the prevention of money laundering, terrorist financing, tax obligations and other matters of financial and regulatory supervision. The User is required to have permanent residence, domicile or conduct permanent business operations in the territory of the Republic of Croatia, or to maintain an economic presence enabling the jurisdiction of Croatian supervisory and judicial authorities. The connection requirement under this Article shall be deemed fulfilled if the User holds an account or other payment instrument (including, but not limited to, a transaction account or credit card) with a credit institution headquartered in the Republic of Croatia or another Member State of the European Union. A Rental Agreement with a User who does not meet the above conditions, or who cannot provide proof of actual business or residential status in the Republic of Croatia, may exceptionally be concluded with prior special approval of the Lessor, provided that identity verification and risk assessment determine that there is no increased risk within the meaning of anti-money laundering and counter-terrorist financing regulations;
    • is not a Sanctioned Person and/or is not subject to Restrictive Measures.
  • No later than at the time of taking over the vehicle, and as a condition for collection, the User must present to the Lessor the originals of valid documents (identity card, passport, driver’s license) proving compliance with the above requirements for operating the vehicle. The Lessor shall retain copies of the relevant documents for its own purposes.
  • If at any time the Lessor discovers that the User does not meet any of the conditions set out in paragraphs 1 and 2 of this Article, the Lessor is entitled to refuse to conclude the Rental Agreement and deliver the Vehicle, or, if the Rental Agreement has already been concluded, to declare extraordinary termination with immediate effect and refuse to deliver the Vehicle or request the immediate return of the Vehicle to the Lessor’s possession upon such termination.
  • The Driver who, on behalf of a legal entity Lessee, takes over the vehicle and signs the Rental Agreement guarantees that they are duly authorized to do so and is jointly and severally liable to the Lessor together with that legal entity for compliance with and fulfillment of all obligations under the Agreement and these Terms.

Reservations and Conclusion of the Agreement

  • The User may contact the Lessor through various channels, including via e-mail: KONTAKT-CENTAR@AUTOZUBAK.HR, telephone, the website: https://www.lease.hr, etc., and request the issuance of an offer, reserve a vehicle, or conclude a Rental Agreement.
  • Through the website: https://www.lease.hr, the visitor may view available vehicle models and brands, their description, rental duration, the rental price expressed on a monthly basis, and available types of additional services, all depending on the type of rental that may be contracted.
  • If the Visitor wishes to request an offer and/or make a vehicle reservation and/or conclude a vehicle rental, the following steps must be completed:
    • By clicking the appropriate fields, the Visitor selects the desired vehicle model and brand, available additional services, thereby configuring the total monthly rental price.
    • For rentals contracted for a minimum of 24 (twenty-four) months and a maximum of 60 (sixty) months, it is additionally possible to select the total annual mileage limit.
    • The Visitor then selects the rental duration, i.e. the start and end of the rental, as well as the location and method of vehicle pick-up and return.
    • In the next step, the Visitor selects the desired payment method. The Lessor offers online payment, payment via POS device, or bank transfer.
    • After completing the above steps, the website Visitor fills in the required personal data in the designated form, confirms that they are familiar with the Privacy Statement and these Terms, and submits a request for an offer.
    • If the Visitor has selected online payment via the website, the Visitor must create a user profile on the website: https://www.lease.hr, i.e. register as a user by completing all required data, after which they may select the appropriate option to send a request for an offer to the Lessor. The User may not create multiple user profiles. The User is obliged to keep their login credentials confidential and is solely authorized to use them.
    • A Visitor who has created a user profile on the website: https://www.lease.hr also has the option to select payment of the monthly rental fee via “subscription”.
    • The Lessor shall process the received request and may accept or reject it in accordance with its conditions for the selected type of rental, vehicle availability, etc., and shall notify the User via the available or established communication channel.
    • If the Lessor accepts the received request, it shall prepare and deliver an offer to the User via the available or established communication channel.
    • In order to complete a vehicle reservation, the User must pay the amount of the first monthly installment and a deposit in the amount of one monthly rental fee (for rentals lasting from 1 to 24 months) or three monthly rental fees (for rentals lasting from 24 to 60 months), all in accordance with the offer.
  • If the User has selected the online payment option via the website: https://www.lease.hr, payment is processed through the WSPay system. WSPay is a secure system for real-time online payments by credit and debit cards and other payment methods. Before making a payment, the User is obliged to read the WSPay terms of use and the terms of the card issuer through which the payment is made. By completing the payment, it is deemed that the Visitor has read and accepted the WSPay terms of business and the terms of the relevant card issuer.
  • Through other communication channels or by personally visiting the business premises, the User may complete a vehicle reservation and/or conclude a rental by paying the amount specified in the offer for the selected vehicle model and brand, type of rental and additional services, either by bank transfer or by card payment at the POS device in the branch office.
  • By making payment in accordance with the offer, the User has completed the vehicle reservation, and the Lessor shall deliver a confirmation of the completed reservation to the User.
  • “Reservation” for vehicle rental means an entry in the Lessor’s records by which the User, under their name, surname and other requested data, expresses their wish and intention to rent a specific vehicle make/model from the Lessor on a specified date and at a specified location (date and place of vehicle pick-up) and to return the vehicle to the Lessor on a specified date and at a specified location (date and place of vehicle return). The time of vehicle pick-up and return from the reservation is always expressed in local time, i.e. the Lessor’s time.
  • As a rule, the Lessor accepts reservations for a vehicle make and model with certain characteristics; however, the Lessor is not obliged to deliver the exact vehicle make and model reserved by the User. The Lessor reserves the right to offer the Lessee another vehicle of similar or identical characteristics.
  • During the reservation process by any of the above-described methods, the User shall be provided with information on the monthly rental price including VAT, as well as information on additional services, additional equipment and their prices, and on the Protective Clauses referred to in Article 15 of these Terms, while additional fees and costs shall be calculated in accordance with these Terms, the Rental Agreement and the applicable valid price lists of the Lessor.
  • At the moment of reservation confirmation, by stating the reservation number, the Rental Agreement shall be deemed concluded for a fixed term and for the vehicle make/model from the confirmed reservation. For reservations made and confirmed via the Lessor’s website, the User shall receive a reservation confirmation via the available or established communication channel, which shall be deemed confirmation to the consumer of the concluded contract within the meaning of the Consumer Protection Act. A consumer who made a reservation by other means of distance communication (e-mail, telephone, etc.) shall receive the contract or confirmation of the concluded contract at the start of the rental. Every consumer who made a reservation by means of distance communication shall sign the individual Rental Agreement upon taking over the vehicle.
  • The Agreement shall be deemed concluded for a fixed period as specified in the confirmed reservation or in the Rental Agreement.
  • Each party shall bear its own costs of using distance communication means within the meaning of this Article.

Cancellation of Reservation and Termination of the Agreement

  • If the Consumer or User wishes to cancel or modify a reservation (change of vehicle make and/or model, rental start date, rental end date, rental location, etc.), they must notify the Lessor in a timely manner, as soon as possible, and at least 48 hours prior to the start of the rental.
  • In order to exercise the right to cancel or modify the reservation referred to in the previous paragraph, the Consumer or User must send a statement of cancellation or modification to the Lessor by e-mail to: KONTAKT-CENTAR@AUTOZUBAK.HR, by post to ZUBAK GRUPA d.o.o., Zagrebačka 117, 10 410 Velika Gorica, Croatia, or complete the same via the website https://www.lease.hr or another available communication channel, stating their name and surname, address, telephone number, telefax or e-mail address, and reservation/confirmation number.
  • If the Consumer or User modifies the reservation prior to the start of the rental with regard to the vehicle make and/or model, rental start or end date, or location, and such modification is confirmed by the Lessor, the Lessor reserves the right to adjust the rental price in accordance with the applicable prices.
  • If the Consumer or User fails to collect the vehicle on the rental start date and has not previously notified the Lessor in accordance with paragraphs 1 and 2 of this Article, or fails to inform the Lessor in writing or by telephone of the reasons for the delay, the reservation shall be deemed cancelled 3 hours after the scheduled rental start time. In such case, the Lessor reserves the right to charge the agreed base rental price.
  • The User or Consumer shall under no circumstances have the right to unilaterally terminate the Rental Agreement before the expiry of the minimum contractual term for the selected type of rental once the rental has commenced.
  • If the Consumer or User nevertheless returns the vehicle prior to the agreed rental end date and contrary to the previous paragraph, the Lessor shall be entitled to charge the rental fee until the agreed rental end date. If the vehicle is used after the rental end date, the Lessor shall be entitled to charge the rental in accordance with Article 21 of these Terms until the vehicle is returned to the Lessor, as well as additional fees for late return.

Base Rental Price, Additional Services, Fees and Costs

  • The base rental price of the vehicle generally refers to the monthly rental price, unless otherwise specified in the price list or the Rental Agreement. The base rental price may be increased by additional services selected by the User at the time of vehicle reservation.
  • Additional services, fees and costs payable separately in accordance with these Terms, the Rental Agreement and the Lessor’s price lists are not included in the rental price.
  • Rental prices, additional services, fees and costs are subject to change in accordance with the Lessor’s business decisions, changes in tax rates or governmental charges and regulations. The User may contact the Lessor regarding vehicle rental prices through various channels, including telephone lines, websites, travel agents, representatives and intermediaries, and such information is of an informative nature and does not create rights or obligations.
  • The User is obliged to pay the Lessor the base rental price and any additional services and equipment used, as well as all additional fees, services and costs specified in the Rental Agreement, these Terms, applicable laws, and the Lessor’s price lists and tariffs.
  • Fees and costs payable separately before, during or after the rental in accordance with the applicable price lists and tariffs of the Lessor include, but are not limited to:
    • additional charges for exceeding the agreed or approved mileage;
    • fuel and refueling charges if the vehicle is not returned with the same fuel level as at the time of collection;
    • a fee for refueling with the wrong type of fuel, increased by all costs relating to compensation for damage to the Vehicle and/or repair of the Vehicle;
    • charges for vehicle damage or repair (subject to other provisions of the Terms and the Rental Agreement), as well as all costs relating to the handling, collection and repair of such damage (including legal costs);
    • the contractual penalty referred to in Article 16.2 of these Terms;
    • fees for damage to or loss of vehicle parts, keys and equipment;
    • fees for loss of or damage to vehicle documentation;
    • a cleaning fee if the vehicle is returned excessively dirty and requires additional cleaning or deodorizing. This includes, but is not limited to, liquid spills, food, vomiting, other stains and unpleasant odors, including cigarette smoke, etc.;
    • traffic and/or parking fines, as well as all other similar charges incurred in connection with the use or operation of the vehicle (e.g. tolls, bridge fees, etc.);
    • administrative fees specified in these Terms, the Rental Agreement or the Lessor’s price lists and tariffs;
    • a fee for operating the vehicle under the influence of alcohol, drugs or narcotics;
    • a fee for allowing unauthorized users and third parties to use the Vehicle;
    • a fee for delivery or collection of the vehicle at a location other than the Lessor’s branch office;
    • a fee for roadside assistance services;
    • a fee for late return of the vehicle.

Payment Terms and Methods

  • Unless otherwise agreed in a specific invoice or in the Agreement, the Lessor shall issue to the Lessee an invoice and/or notice for the monthly rental price and other individual fees at the beginning of the month for the current month in which the vehicle is used in accordance with the Agreement. Invoices for costs and fees issued on the basis of the Rental Agreement, these Terms or individual price lists may be issued separately from the invoice for the monthly rental price. The Lessor may also issue an invoice for certain costs and fees immediately upon their occurrence.
  • Regardless of the type of rental and the method of concluding the rental, during the term of the Rental Agreement the Lessee may change the selected payment method to any other payment method offered by the Lessor. The change of payment method shall apply to invoices issued and due for payment after the date of the change.
  • A Lessee who has created a user profile may change the payment method through their user profile on the Lessor’s website. A Lessee who has not created a user profile may request such change from the Lessor by visiting a branch office in person, via e-mail, or through another appropriate communication channel.
  • Acceptable payment methods are determined by the Lessor and are published on the Lessor’s official website and at its business premises. The Lessor does not accept cash payments.
  • The Lessee undertakes to pay the Lessor, in accordance with the applicable price list, immediately or within the period determined by the Lessor, the rental fee, costs, charges, contractual penalties and all other amounts incurred or which may be incurred in connection with the rental and use of the vehicle. The liability of the Lessee, the Driver and the Additional Driver for payment of all obligations to the Lessor under these Terms, the Rental Agreement and in connection with the rental and use of the vehicle shall be joint and several.
  • If the Lessee fails to pay any amount under these Terms or the Rental Agreement within the payment deadline specified in the invoice, Rental Agreement, notice or other document, the Lessor may, without prejudice to any of its other rights, charge the Lessee additional costs as follows:
    • statutory default interest at the rate prescribed by Croatian law;
    • all costs incurred by the Lessor in connection with actions taken to collect the claim, whether undertaken by the Lessor itself or through a debt collection agency, other external agency or law firm.
  • The Lessee is obliged to pay a deposit as specified in Article 4 of these Terms as security for payment of the rental fee, all charges, contractual penalties, costs and other claims arising from these Terms and the Rental Agreement. Any person other than the User who, under the Rental Agreement, has paid the deposit as security for the obligations under the Agreement shall assume liability as a guarantor-payer for all monetary obligations under the Rental Agreement up to the amount of the paid deposit.
  • The Lessor shall retain the deposit without interest for the duration of the Agreement and shall have the right to use it to settle the rental fee, all charges, contractual penalties, costs and any other claims arising under these Terms and the Rental Agreement.
  • The Lessor may charge amounts payable during or after the rental from the deposit paid by the Lessee once it determines the existence of the Lessee’s obligation, or the Lessee may pay such costs in agreement with the Lessor, at the Lessor’s discretion.
  • If the Lessor uses part or all of the deposit to settle its claims against the Lessee, it shall notify the Lessee in a timely manner. In such case, the Lessor shall have the right to request replenishment of the deposit up to the full amount specified in the Agreement, and the Lessee shall be obliged to make such replenishment within the period determined by the Lessor.
  • Upon termination of the Agreement and settlement of all obligations of the Lessee, the Lessor shall return the entire unused amount of the deposit without interest to the Lessee within 60 (sixty) days from the date on which the Lessee has settled all outstanding liabilities to the Lessor.

Promissory Note and Other Payment Security Instruments

  • In the case of rentals contracted for a period of a minimum of 24 (twenty-four) months and a maximum of 60 (sixty) months, the Lessor may require the Lessee, as security for claims that the Lessor has or may have against the Lessee in connection with the Agreement, to deliver one or more appropriate blank promissory notes duly executed and certified/solemnized by a notary public, as shall be agreed in the Agreement.
  • The number of promissory notes the Lessee is obliged to deliver, the amounts for which such promissory notes must be issued, and the deadline for their delivery shall be determined by the Lessor, and such deadline may not be later than the date of vehicle collection. The Lessor may also determine that the Lessee shall deliver, instead of or in addition to a promissory note, another payment security instrument (e.g. a bill of exchange).
  • Regardless of the agreed payment security instruments, the Lessor shall have the right during the term of the Agreement, at any time, to request replacement or new payment security instruments from the Lessee, which the Lessee undertakes to deliver within 3 (three) days from such request. The Lessor shall have this right in particular if it has partially or fully used the existing payment security instruments of the Lessee to collect its due claims against the Lessee, as well as in cases where the Lessor assesses the existing payment security instruments as insufficient for the collection of existing or future expected claims against the Lessee in connection with the Agreement.
  • Failure by the Lessee to deliver payment security instruments in the manner and within the deadline described in this Article shall constitute grounds for termination of the Agreement by the Lessor.
  • All costs related to the issuance and procurement of the promissory note or other payment security instruments shall be borne entirely by the Lessee.
  • The Lessor is authorized to enter on the promissory note and any other received payment security instruments the amounts of due claims and all other necessary elements, and to undertake all necessary actions for the purpose of collecting claims against the Lessee, as well as to use such instruments for compulsory enforcement against the entire assets of the Lessee.
  • The Lessee agrees that the Lessor has the right to use the received payment security instruments to collect other due claims it has against the Lessee, regardless of the legal basis from which such claims arise.
  • Upon termination of the Agreement and settlement of all obligations of the Lessee, the Lessor shall return the received payment security instruments to the Lessee (provided that they have not previously been submitted for collection), no later than 60 (sixty) days from the date on which the Lessee has settled all outstanding liabilities to the Lessor.

Vehicle Collection and Return

  • The Lessor shall deliver the vehicle in good and roadworthy condition, with all necessary documentation, parts, accessories and mandatory equipment.
  • For rentals contracted for a period of a minimum of 24 months and a maximum of 60 months, the Lessor reserves a period of 96 hours from the conclusion of the Rental Agreement for vehicle preparation and handover to the User.
  • Upon taking over the rental object, the User undertakes to inspect it in the usual manner. Any remarks regarding the condition of the vehicle and/or any observed defects must be made immediately, before driving the vehicle away from the place of collection. Upon collection and/or return of the vehicle, the User is obliged to sign a Handover Record (so-called Check-in and/or Check-out), which shall indicate the condition of the vehicle and/or any observed defects/damage before and/or after collection by the User. The relevant document may be provided to the User for signature in paper form and/or on an electronic medium (with the appropriate possibility for the User to sign it personally). In the case of the electronic form of the aforementioned document, it shall, after inspection of the vehicle, be delivered to the Lessee and/or the Driver and/or the Additional Driver (to the e-mail address specified by them and/or any of them in the Rental Agreement).
  • By signing the Rental Agreement, the User confirms that they take over the vehicle in proper condition, suitable for the agreed use, with all accompanying equipment and all related documentation.
  • The User undertakes to return the vehicle with all documents, spare parts and equipment, in the same condition as it was collected, at the place, on the date and at the time specified in the Rental Agreement, and with the same amount of fuel as at the time of collection; otherwise, the Lessor shall charge the User an additional fee in accordance with the applicable price list.
  • Delivery of the vehicle to the User and collection of the vehicle from the User outside the Lessor’s branch office, if performed within the city where the branch office delivering or collecting the vehicle is located, shall be charged in accordance with the Lessor’s applicable price list. Delivery and collection outside the city of the branch office are possible if the User accepts a special offer provided by the Lessor for such case.
  • If the rental object is collected on behalf of and for the account of the Lessee by its employee or another person authorized by the Lessee, the Lessee must notify the Lessor thereof in writing in advance. The Handover/Return Record signed by such authorized employee or other natural person shall be deemed a legally valid and binding document, and the Lessee waives all objections towards the Lessor regarding any dispute of the collection/return of the rental object and the costs arising from such contractual relationship.
  • Before returning the vehicle, the User is obliged to delete all personal data stored in the vehicle’s navigation system or other systems in the Vehicle.

Use of the Vehicle and User Obligations

  • The User particularly undertakes, when using the rental object:
    • to return the vehicle upon termination of the rental to the place and within the period specified in the Agreement, in the condition, with the equipment and with the amount of fuel in which it was collected, or earlier at the Lessor’s request; and to request any extension of the agreed rental period from the Lessor at least 48 hours before the expiry of the rental period, otherwise it shall be deemed that the User has unlawfully appropriated the vehicle;
    • to comply with speed limits and other traffic regulations prescribed by the laws of the country in which the vehicle is driven;
    • to act in accordance with applicable laws and regulations, in particular road traffic safety regulations;
    • not to overload the vehicle, use it for driver training, transport or towing of other vehicles or trailers, transport of hazardous materials, paid passenger transport, racing, endurance testing, speed testing, or for committing any unlawful acts;
    • to use the vehicle only by the Driver or Additional Driver, for their own needs and in accordance with the intended purpose of the vehicle;
    • not to allow unauthorized users or third parties to use the vehicle;
    • not to transport or allow the transport of more passengers or goods than the maximum permitted as stated in the vehicle registration certificate;
    • to use the vehicle properly, in accordance with the manufacturer’s instructions, and to treat the vehicle with due care of a prudent person/business operator;
    • not to smoke or allow smoking in the vehicle (including e-cigarettes);
    • when leaving the vehicle, to always secure it, lock it with windows closed, take the keys and vehicle documentation, keep them under personal control at all times, and activate all security systems if available;
    • to drive only on public roads, without the influence of alcohol (0.0‰ tolerance) or narcotics, and in compliance with all traffic regulations;
    • to ensure regular technical roadworthiness of the vehicle, including but not limited to regularly checking and maintaining proper levels of coolant or battery fluid, engine and automatic transmission oil, tire pressure, AdBlue additive, and using only the type of fuel specified for the vehicle;
    • not to alter the speedometer or odometer readings;
    • not to make any modifications to the vehicle;
    • in the event of activation of any safety warning indicating that the vehicle requires mechanical inspection or repair, to stop driving and immediately notify the Lessor;
    • upon noticing any safety warning in the vehicle, including a service reminder, to inform the Lessor without delay and respond to any call from the Lessor for regular or extraordinary vehicle servicing;
    • to respond without delay to the Lessor’s request and, upon the Lessor’s demand, hand over the vehicle for the purpose of extending vehicle registration, concluding or renewing vehicle insurance, or performing a technical inspection;
    • to bear all operating costs of the vehicle, including fuel, AdBlue additive, tolls, bridge fees, parking, fines and other similar charges;
    • not to drive the vehicle outside the borders of the EU;
    • not to use the vehicle in any areas considered war zones, dangerous areas, or areas designated as such by the Lessor, the insurance company insuring the vehicle, or the Ministry of Foreign and European Affairs;
    • not to use, directly or indirectly, the vehicle in a manner that would result in a breach of sanctions by the User;
    • in case of breach of cross-border and territorial restrictions on the use of the vehicle, all Protective Clauses for the User under Articles 14 and 15 of these Terms shall cease to apply;
    • not to assume any obligations on behalf of the Lessor in relation to the vehicle and its use or operation;
    • to immediately notify the Lessor if their driver’s license has been revoked, temporarily withdrawn or has expired;
    • not to sublease or lend the rental object free of charge;
    • to ensure that all drivers authorized to use the vehicle during the rental period are fully informed of and aware of the provisions of the Rental Agreement and these Terms.
  • Use of the vehicle in any countries outside the EU is permitted only with the prior written approval of the Lessor, for which the Lessor may charge an additional fee in accordance with its price list (cross-border fee).
  • In the event of initiation of liquidation, bankruptcy or pre-bankruptcy proceedings against the User, initiation of proceedings for deletion of the User from the court register, consumer bankruptcy proceedings against a User who is a natural person, or proceedings for deprivation of legal capacity and similar proceedings, the User shall, without delay and no later than 3 (three) days after the initiation of any such proceedings/proposal, notify the Lessor in writing of the relevant circumstances and immediately return the vehicle without any special request from the Lessor. The Lessor shall have the right to assert a right of separation (exclusion claim) in relation to the vehicle in bankruptcy or pre-bankruptcy proceedings, without objection by the User.
  • A Lessee that is a legal entity may, with prior written notice and consent of the Lessor, assign the rental vehicle to its employee as Driver, provided such employee meets the prescribed conditions, and must inform them of these Terms and the driver’s responsibilities, which shall in no way reduce the liability of the legal entity for compliance with these Terms and the Rental Agreement. The legal entity Lessee shall be liable for all violations of legal and other regulations relating to the use of the rental object and shall assume responsibility for all sanctions and other damage that may be incurred by the Lessor as a result of such conduct. By signing the Agreement, such Lessee expressly confirms that it is fully responsible for the actions of the aforementioned persons in connection with the rental object, regardless of whether they had its approval, and that it shall indemnify the Lessor for all damage and settle all costs and other charges caused by such persons in connection with the use and possession of the rental object.
  • The Lessee that is a legal entity undertakes to notify the Lessor during the term of the Agreement of any significant change in the data contained in documents relating to its legal status and identity, and to provide all requested information regarding its financial standing.

Traffic Violations

  • The Lessee, the Driver and the Additional Drivers shall be jointly and severally liable to the Lessor for all fines and charges relating to traffic and/or parking. If the Lessor receives notice of a traffic or parking violation/charge committed during the rental period, it may send the Lessee and/or the Driver or Additional Driver a copy of such notice as soon as possible and provide the necessary information to the competent authority for issuing such notice, fine or charge to the Driver, Additional Driver or Lessee.
  • The Lessor shall have the right to charge the Driver, Additional Driver or Lessee an administrative fee to cover the costs of processing and forwarding notifications to the competent authority, the Driver, the Additional Driver or the Lessee in connection with traffic and/or parking violations and charges.
  • If the Lessor is obliged to pay traffic or parking fines/charges, after making such payment the Lessor shall charge the User or their account for the amount of the paid fine, increased by interest and other related costs.

Damage, Breakdown, Traffic Accident, Theft/Loss of the Vehicle and Loss of Documentation

  • If the vehicle has been involved in a traffic accident, damaged, broken down, or requires repair or recovery, regardless of the cause, the User must stop the vehicle without delay, immediately notify the Lessor and the police of the incident (even if the damage is minor), request an official report of the event (police report), complete a traffic accident report (incident/damage report), secure the vehicle from further deterioration or additional damage, and record the personal details of the participants in the accident (name, surname, OIB, address, ID number, driver’s license number, vehicle owner, vehicle insurance company, MTPL policy number, etc.).
  • The User must not admit liability or pay compensation to third parties without consultation and the express written approval of the Lessor.
  • The User must not arrange or undertake any repairs without the Lessor’s approval, except to the extent necessary to prevent further damage to the vehicle or other property; in such case, repairs must be carried out at an authorized service center and the Lessor must be notified immediately, who will approve the repair and provide the User with a list of authorized service centers where the repair may be performed. If the vehicle requires repair or replacement, the decision to provide the User with another vehicle rests solely and exclusively with the Lessor.
  • In particular, in the event of a traffic accident or theft/loss of the vehicle, collision with an animal, fire or explosion of the vehicle, if there are injured persons, as well as in all cases of apparent fault of other persons, the User is obliged to immediately call and wait for the traffic police to conduct an official investigation and request a report of the incident, and to notify the Lessor of the above circumstances without delay.
  • The User is obliged to deliver the police report and the Traffic Accident Report to the Lessor immediately, and no later than 3 (three) days from the date of the event.
  • The User undertakes to cooperate with the Lessor and the insurance company in the investigation and proceedings relating to the accident, theft/loss of the vehicle and other cases referred to in this Article. If the User fails to fulfill this obligation, they shall bear all resulting costs.
  • The cost of reporting and reissuing lost vehicle documentation (registration certificate, license plates, etc.) shall be charged to the User in accordance with the applicable Price List.
  • The Lessor shall reimburse the User for necessary costs of oil, lubricants, regular servicing and minor repairs incurred during the rental, provided such costs were incurred with prior notice to and approval by the Lessor, excluding the cost of washing the rented vehicle, and based on submission of the invoice after payment. The invoice must be issued in the name of the Lessor and will be recognized by the Lessor if paid in cash to a legal entity.
  • If it is determined that the User unjustifiably or unnecessarily replaced any assembly, part or device on the vehicle, the Lessor shall not reimburse the User for the value of such assembly, part or device.
  • For reimbursement of the above costs, the User must obtain approval from an authorized person of the Lessor; otherwise, reimbursement shall not be possible.
  • The Lessor shall not be liable for damages that may occur to the User or passengers in the vehicle or to third parties and their property.

User’s Liability for Damage

  • The User is obliged to compensate the Lessor for all damage occurring to the vehicle or in connection with the vehicle, as well as damage arising in connection with the use of the vehicle, including but not limited to:
    • any loss, theft, disappearance or damage to the vehicle and its parts, accessories or additional equipment;
    • any consequential damage, losses or costs incurred by the Lessor, including repair and recovery costs, loss of rental income due to inability to rent the vehicle, storage fees, claims handling costs, legal expenses, etc.;
    • any loss or damage suffered by passengers in the vehicle, third parties, their vehicles or property during the rental period or use of the vehicle.
  • Within the meaning of the preceding paragraph, the User shall in particular be liable for damage and losses arising from:
    • non-compliance with or breach of these Terms (in particular Articles 10, 11 and 12), the Rental Agreement and applicable regulations;
    • damage to the engine or drive mechanism of the vehicle caused by improper use of the vehicle or the User’s fault;
    • lack of engine oil, use of incorrect oil or fuel, lack of transmission or differential oil, coolant, as well as damage to the oil pan, clutch or any damage to the vehicle’s undercarriage;
    • damage caused by an unauthorized user or driver.
  • The User shall also be liable for any other damage caused to the vehicle and/or the Lessor due to failure to comply with and/or breach of these Terms, the Rental Agreement and applicable regulations.

Third-Party Liability Insurance

  • Vehicles provided for rental by the Lessor are insured, in accordance with applicable laws and insurance terms, against damage that may be caused to third parties through the use of the vehicle, including death, bodily injury, impairment of health, destruction or damage to property during the rental period.
  • This insurance coverage may be invalid if the User breaches any provision of these Terms, the Rental Agreement, applicable laws or insurance conditions, in which case the User agrees to indemnify and reimburse the Lessor for all related expenses if the Lessor is required to compensate a third party or their insurer.
  • The User may use coverage under the third-party liability insurance policy for only one insured event during the rental period, and such coverage shall apply exclusively to the first occurring insured event. In the event of any subsequent insured event within the same contractual period, the User shall lose the right to use insurance coverage and shall be liable to the Lessor for damage up to the amount of €350.00.

Additional Insurance / Protective Clause

  • The User has the option to contract additional insurance (hereinafter: the “Protective Clause”) covering additional damage incurred to the vehicle during the rental period, with the following options:
    • €350.00 — covers up to 2 damage events;
    • €700.00 — covers up to 3 damage events;
    • €1,200.00 — covers all damage incurred to the vehicle during the rental period.
  • To conclude the Protective Clause, the User is required to make a one-time payment in accordance with the selected option prior to submitting a request for an offer or reservation, or at the time of concluding the Rental Agreement.
  • The coverage under the Protective Clause applies exclusively to damage incurred in accordance with the terms of the Rental Agreement and after the Lessor has confirmed the occurrence of the damage event.
  • By using the Protective Clause, the User acquires the right to compensation for damage up to the number of damage events under the selected option, without additional liability under the standard limitation of liability set out in Article 14.3 of these Terms, except in cases of intentional or grossly negligent conduct.
  • The Protective Clause is optional and does not bind the User unless expressly agreed; in such case, the standard insurance and liability provisions under Articles 14.1–14.3 of these Terms shall apply.

Liability for Return of the Vehicle

  • Upon expiry or termination of the Rental Agreement, the User undertakes to return the Vehicle undamaged, in the same condition in which it was rented, within the deadlines and in the manner defined, and in accordance with the other provisions of these Terms and the Rental Agreement.
  • If the User fails to return the Vehicle in accordance with the preceding paragraph of this Article, they shall be obliged to pay the Lessor compensation and/or a contractual penalty (penalty fee) as defined in the Agreement, these Terms and the Lessor’s individual price lists.
  • In addition to the above, the User shall be obliged to compensate for all damage incurred to the vehicle or in connection with the vehicle, in accordance with Article 13 of these Terms and the Rental Agreement.

Loss of Entitlement to Protective Provisions/Clauses

  • The User acknowledges that by contracting the Protective Clause referred to in Article 15 of these Terms, the User’s material liability under Article 13 of these Terms is not limited, reduced or excluded if, including but not limited to, any of the following circumstances occur:
    • the User operated the vehicle under the influence of alcohol, drugs or narcotics;
    • the User operated the vehicle when it was unsafe or unfit for driving, and such condition arose during the rental period and caused or contributed to the damage, and the User was aware or should have been aware of the unsafe or unfit condition of the vehicle;
    • a mechanical breakdown, engine or drive mechanism damage and/or electrical or electronic failure occurred as a result of improper use of the vehicle. This exclusion also applies to engine or transmission damage directly resulting from any mechanical breakdown or failure;
    • damage occurred due to lack of engine oil, continued driving without oil, use of incorrect oil or fuel, lack of transmission or differential oil, coolant, or damage to the oil pan, clutch, gearbox or any part of the vehicle’s undercarriage;
    • the vehicle was used for racing, driver training, transport of hazardous materials, endurance testing, speed testing, reliability testing, rally races or competitions, or for testing or preparation for any of the foregoing;
    • the User failed, when leaving the vehicle, to secure it, lock it with windows closed, take the keys and vehicle documentation and keep them under personal control at all times, or is unable to present the vehicle keys and documents;
    • the vehicle was used contrary to its intended purpose;
    • the vehicle was driven on unclassified roads;
    • the vehicle was operated by an unauthorized user/driver or any damage was caused by an unauthorized user/driver;
    • the vehicle was operated by a driver without a valid driver’s license and/or whose license had been revoked and/or who was subject to a driving ban and/or whose driver’s license had expired;
    • the User breached cross-border or territorial restrictions, i.e. drove the vehicle outside the EU without prior notification (at reservation, at collection, or later during the rental period) and approval by the Lessor and without payment of the applicable additional fee;
    • the User drove the vehicle in areas considered war and/or dangerous zones, or areas designated as such by the Lessor, the vehicle’s insurer or the Ministry of Foreign and European Affairs;
    • the vehicle was damaged due to violation of traffic regulations, restrictions or prohibitions, intentionally or through gross negligence of the User or persons under their control or for whom they are responsible;
    • the vehicle was overloaded beyond the manufacturer’s specifications stated in the registration certificate or carried more persons than permitted;
    • loading or unloading was performed while the vehicle was on a public roadway;
    • the User failed to stop the vehicle or remain at the scene after an accident and secure a police report;
    • a tire burst or damage occurred, or tire damage resulted from brake use;
    • damage resulted from cargo transported in or on the vehicle;
    • damage occurred after the expiry of the agreed rental period or after the expiry of the approved extension period;
    • damage was caused intentionally or through gross fault/negligence of the User;
    • damage occurred due to continued use of the vehicle despite an activated safety warning, including a service warning;
    • damage occurred due to loss/damage of additional or mandatory vehicle equipment, keys or documents;
    • the vehicle was operated after expiry of its registration and insurance validity;
    • the Protective Clause had not been contracted and stated in the Rental Agreement prior to the start of the rental or prior to the occurrence of the damage;
    • or in other circumstances provided for by applicable laws and insurance rules governing the loss of insurance rights.

Complaints

  • The Consumer may submit a written complaint:
    • by e-mail to: KONTAKT-CENTAR@AUTOZUBAK.HR,
    • by post to: ZUBAK GRUPA d.o.o., Zagrebačka 117, 10 410 Velika Gorica, with the indication for AUTO ZUBAK Lease,
    • in person at our business premises. Addresses of all our business premises can be found at: https://www.lease.hr.
  • The Consumer’s complaint shall be responded to in writing no later than 15 days from the date of receipt of the complaint, and the response shall be delivered by post or e-mail.
  • Any other User may submit a complaint in the manner described in paragraph 1 of this Article, and it shall be responded to within the period and in the manner specified in paragraph 2 of this Article, unless a different deadline is prescribed by a special law for a specific type of complaint.

Personal Data

  • In the process of concluding and performing the Rental Agreement, the Lessor processes certain personal data of the User, as such data are necessary for the conclusion and execution of the rental agreement. Through the vehicle reservation process and the conclusion of the Rental Agreement, the User voluntarily provides the Lessor with their personal data (e.g. name, surname, address, personal identification number, etc.) as well as personal documents (e.g. driver’s license, identity card, passport, etc.). Without the personal data and the aforementioned documents, the rental cannot be realized.
  • Information on the processing of personal data and the User’s rights regarding such data is published in the “Privacy Statement”, which is available on the Lessor’s website at https://www.lease.hr.
  • The Lessee authorizes the collection, use and processing of their personal data (name, surname, address, personal identification number, etc.) in connection with the Agreement for the internal needs of the Lessor, as well as for the purpose of providing such data to competent state and other public authorities and legal entities, all in accordance with the General Data Protection Regulation.

Loss of Personal Property

  • The Lessor shall not be liable to the User or passengers in the vehicle for loss of or damage to items left in the vehicle during or after the rental period. By signing the Rental Agreement, the User expressly waives any claims against the Lessor for such loss or damage.

Termination of the Rental Agreement

  • Regardless of the type of rental, whether for a period of a minimum of 1 (one) month up to a maximum of 24 (twenty-four) months or for a period of a minimum of 24 (twenty-four) months up to a maximum of 60 (sixty) months, the Lessor may terminate the Agreement in writing with immediate effect (extraordinary termination) and immediately take possession of the vehicle, and declare all claims against the Lessee under the Agreement and these Terms due and payable, in any of the following cases:
    • if the Lessee, despite a warning from the Lessor, is late in paying 2 (two) consecutive rental installments and/or any other 2 (two) consecutive invoices issued in accordance with these Terms, or if the Lessee’s economic situation deteriorates to an extent that jeopardizes proper performance of the Agreement;
    • if the Lessee neglects or arbitrarily changes the purpose or characteristics of the rental object and, despite a written request from the Lessor, fails to restore it to its original condition within the deadline set by the Lessor;
    • if the Lessee, upon the Lessor’s request, fails to return or make available the rental object at the place and time specified by the Lessor;
    • if, for any reason, payment security instruments provided by the Lessee lose validity or become ineffective, and the Lessee fails to provide supplementary or replacement instruments within the specified deadline;
    • if the Lessee provides inaccurate information regarding the use or condition of the rental object or regarding its creditworthiness and/or legal-financial status and/or any other data at the time of concluding the Agreement and/or fails to provide requested information;
    • if the Lessee ceases business operations, dies or ceases to exist, becomes insolvent or has no legal successor;
    • if the Lessee fails to report a damage event in accordance with Article 12 of these Terms;
    • in case of total damage, destruction, theft or loss of the rental object;
    • if a change in ownership structure of a legal entity Lessee weakens the guarantees provided to the Lessor;
    • if the User no longer has registered seat, residence or domicile in the Republic of Croatia;
    • if enforcement, liquidation or bankruptcy proceedings are initiated or opened against the Lessee or related persons, or criminal or other proceedings are initiated;
    • if the Lessee uses the rental object improperly or negligently;
    • if the Lessor becomes aware of circumstances that could lead to inability of the Lessee to meet obligations, or if any other agreement between the parties is terminated due to breach by the Lessee;
    • if the User uses the vehicle contrary to territorial restrictions;
    • if the Lessee endangers the ownership or indirect possession rights of the Lessor;
    • if the Lessee breaches any other obligation under the Agreement and these Terms;
    • if the driver’s license has been revoked, temporarily withdrawn or expired;
    • if the Lessor knows or reasonably suspects that the User is a Sanctioned Person or uses the vehicle in breach of Sanctions or Restrictive Measures;
    • in cases referred to in Article 3.3 of these Terms.
  • The Agreement terminated pursuant to paragraph 1 shall be deemed terminated on the date of delivery of the termination notice to the Lessee.
  • Termination pursuant to paragraphs 1 and 2 does not affect other rights of the Lessor, particularly the right to damages.
  • The Lessor may terminate the Agreement at any time without stating reasons (ordinary termination) with a notice period of 15 (fifteen) days from delivery of notice, and the Lessee must return the rental object within the deadline specified.
  • A Lessee who has contracted a rental for 1 to 24 months may terminate the Agreement at any time with immediate effect and must return the vehicle within 3 (three) days. The Lessee shall only pay the full rental installment for the month in which the vehicle is returned. Failure to return the vehicle in that month entitles the Lessor to charge the full rental for the following month until return.
  • A Lessee who has contracted a rental for 24 to 60 months may terminate early only upon payment of a contractual penalty equal to three monthly rental installments. The vehicle must be returned within 3 (three) days. Failure to return the vehicle entitles the Lessor to charge the full rental for the following month until return.
  • Exceptionally, for certain vehicles within this group, it shall be specified whether and when termination without penalty is possible.
  • A model unilateral termination form is available at https://www.lease.hr and forms an integral part of these Terms.
  • A written notice containing an unequivocal statement of termination must be sent by e-mail to KONTAKT-CENTAR@AUTOZUBAK.HR, by registered mail to ZUBAK GRUPA d.o.o., Zagrebačka 117, 10 410 Velika Gorica, Croatia, or via https://www.lease.hr, including name/company name, address, contact details, reservation number, Agreement number and date of conclusion.

Jurisdiction and Applicable Law

  • The Lessor aims to resolve all disputes amicably. These Terms are governed by the laws of the Republic of Croatia, and any unresolved disputes arising out of or in connection with these Terms or the Rental Agreement shall be subject exclusively to the jurisdiction of the Croatian courts according to the registered seat of the Lessor.
  • Any matters not regulated by these Terms or the Rental Agreement shall be governed by Croatian law.
  • If these Terms are drafted in Croatian and translated into any foreign language, the Croatian version shall prevail in case of any inconsistencies in interpretation.

Final Provisions

  • The provisions of these Terms enter into force on 01 February 2026 and apply to all issued offers and all Rental Agreements concluded after that date, unless expressly agreed otherwise between the parties.
  • These Terms, as well as any amendments and supplements thereto, are adopted by the Lessor and published at its business premises, on its official website, or in another appropriate manner, whereby the Lessee is provided with the opportunity to review the valid version of the Terms prior to concluding the Rental Agreement.
  • These Terms form an integral part of every Rental Agreement concluded between the Lessor and the Lessee. By signing the Rental Agreement, the Lessee confirms that the Terms were made available prior to conclusion of the Agreement, that the Lessee is familiar with their content and accepts them in accordance with applicable regulations.
  • The Lessor has the right to amend and/or supplement these Terms and to adopt and amend internal acts, including but not limited to price lists, fees and the scope of individual services:
    • in relation to Lessees who are not consumers, in accordance with the provisions of the Civil Obligations Act, whereby the Lessor shall duly inform the Lessee of such amendments and make them available via its website or in another appropriate manner;
    • in relation to Lessees who are consumers, amendments to the Terms and internal acts may apply exclusively to future Rental Agreements, or to already concluded agreements only with the explicit consent of the consumer or where such amendment is necessary to comply with applicable legal regulations, without adversely affecting the consumer’s rights.
  • Amendments and supplements to the Terms shall enter into force on the date of their publication, unless otherwise specified in the amendments themselves.
    • For Lessees who are not consumers, amendments and supplements may also apply to already concluded Rental Agreements, unless the Lessee objects in writing within 15 (fifteen) days from the date the amendments became available.
    • For Lessees who are consumers, silence or failure to act shall not be deemed acceptance of amendments. In case of non-acceptance, the consumer has the right to continue the contractual relationship under the previously valid terms or to terminate the Agreement without any costs or penalties.
  • The Lessor is obliged to provide the Lessee with one copy of the Rental Agreement upon vehicle handover, which must be kept in the vehicle during the rental period and presented upon request to the police or other authorized persons.
  • In the event of any change in data and/or facts affecting the validity of the contractual relationship, the Lessee undertakes, upon the Lessor’s request, to enter into the necessary amendments to the Agreement or to sign an appropriate addendum or other required document. Amendments to the Rental Agreement are valid only if made in writing.
  • If any provision of the Rental Agreement or these Terms is found to be null, voidable or unenforceable, this shall not affect the validity of the remaining provisions. Such null, voidable or unenforceable provision shall be replaced by a valid provision reflecting as closely as possible the original intent of the parties and the purpose of the invalid provision.